Terms of service
- ACCEPTANCE OF TERMS AND CONDITIONS
If you visit, use, or shop at the site or any future site operated by the company, you accept these Terms and Conditions. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.
You by subscribing to or using any of our products or services, you agree that you have read, understood and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services.
DEAR PET grants you a limited license to access and make personal use of the website and services. The following actions will be considered as misuse of the website, and are thus prohibited:
- You are not allowed to reproduce, modify, distribute, display any portion, publish any content or make any commercial use of any of the information provided on this website.
- You shall not distribute in any form, any information or other material that violates, infringes the copyrights, patents, trademarks, trade secrets, logo or other proprietary rights of DEAR PET.
- You are not allowed to republish, archive or retain any content on the internet, intranet, extranet, database, archive or compilation. You are not allowed to use any content for commercial use.
- You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the website and not to insert any code or product or manipulate the content in any way that affects the user's experience.
- You are not allowed to use the website in any manner that is illegal or impairs the operation of the website or its availability or usage by others.
- You further agree not to use any data mining, bugs, viruses, worms, trap doors, web crawlers, robots, cancelbots, spiders, Trojan horses, other harmful code of properties or any data gathering or extraction method in connection with your use of the website.
- You are not allowed to make any use of the website for the benefit of another business.
- You are not allowed to post unsolicited promotional or advertising content.
- We hereby hold no liability to any sort of damage or harm caused to your software, data or computer device by downloading content from this website.
Use of this website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use this Website.
The Service is not available to minors under the age of 18 or to any users suspended or removed from the system by www.dearpet.in for any reason. If you are a minor i.e. under the age of 18 years, you shall not purchase any items on the Website. As a minor, if you wish to purchase an item on the Website, such a purchase may be made by your legal guardian or parents.
Users may not have more than one account. Maintaining more than one account by a user shall amount to fraudulent act on part of the user and attract actions against such users. Additionally, users are prohibited from selling, trading, or otherwise transferring your Dear Pet account to another party. If you do not qualify, you may not use the service or the site.
The Company owns no responsibility in any manner over any dispute arising out of transactions by any third party using your account/e-mail provided by you to the Company or payments made by your credit card by any third party.
In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Dear Pet has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Dear Pet has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Company. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify www.dearpet.in immediately of any unauthorised use of your account or any other breach of security. Dear Pet reserves the right to refuse service, terminate accounts or remove or edit content in its sole discretion.
If you are a business entity, you represent that you are duly authorised by the business entity to accept these terms and conditions and you have the authority to bind that business entity to these terms and conditions.
- PRODUCT INFORMATION, PRICING AND PROMOTIONAL DISCOUNTS
While dear pet.in strives to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, dear pet.in may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Dear pet.in will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration or cancel the order and notify you of such cancellation. The price of all products, delivery charges and any other applicable charges are displayed in Indian Rupees (INR). All prices are current at the time of display, but these prices are subject to change without notice.
DEAR PET has made every effort to display as accurately as possible the colours of our products that appear on the website. Further, DEAR PET has ensured that the measurements, information and description for products furnished on the site are best calculated and stated to accuracy and true to its dimensions. However, due to the inherent characteristics of certain materials, actual measurements of individual items might vary slightly. We offer you promotional discount codes that are applicable to the purchases made on this website. These discount codes can be applicable on all or certain specified products. Please note that the use of only one discount code is permitted per order. You cannot use a discount code if an order is already placed.
As a condition of purchase, the Site requires your permission to send you administrative and promotional emails/calls. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. We shall have no responsibility in any manner whatsoever regarding any promotional emails/calls/SMS/MMS sent to you. The offers made in those promotional emails/calls/SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you with any information regarding such change. You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to print your orders and view your past purchases. The Site takes no responsibility for the services or products that are sold or supplied by third-party vendors. The Company makes no warranty to their end users for the quality, safety, usability, or another aspect of a product or service that is supplied by a Merchant.
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.
- ERRORS, INACCURACIES, AND OMISSIONS
There may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information without prior notice (including after you have submitted your order).
In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or error in pricing or product information, DEAR PET shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, DEAR PET shall immediately issue a credit in the amount of the charge.
- CONTRACT FOR SALE OF GOODS
The parties to the contract are DEAR PET ("the supplier") and you ("the purchaser"). The terms and conditions of this website constitute the terms and conditions of the contract. By placing an order, you confirm that you have read the terms and conditions and accept them.
Payment must be made at the time the products are ordered (unless you opt for the Cash-On-Delivery option). When you place an order, you will be automatically redirected to the secure website to complete payment. DEAR PET does not keep a record of your credit card details.
DEAR PET retains the right to accept or deny any offer made. This may be due to the availability of any product, or for any other reason that may affect our ability to supply the products ordered. No contract is formed until we communicate acceptance of your order.
The electronic contract shall have the same legal force and effect as a written contract signed by you.
- INTELLECTUAL PROPERTY SOFTWARE AND CONTENT
DEAR PET owns all the content available on this website, including, the text, graphics and copyright works. DEAR PET is the exclusive owner of all rights in the compilation, design and layout of this website.
You may not copy any content from this website without the prior written consent from DEAR PET. Modification, misuse, translation or creation of derivative work on the basis of website content is highly prohibited. Dear Pet grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorised hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in www.dearpet.in sole discretion) an unreasonable or disproportionately large load on www.dearpet.in infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by www.dearpet.in to prevent or restrict access to the Site. Any unauthorised use by you shall terminate the permission or license granted to you by www.dearpet.in.
- LINKS TO OTHER SITES
This website may contain links to third party websites. Any outside links are provided only as a convenience. Your use of outside links is at your sole risk. Links from the website do not constitute DEAR PET endorsement of any third party, its website, or its goods or services. DEAR PET is not responsible for any outside sites, services or other materials linked to or from the website, and disclaims all liability for any injury you may experience by using such materials.
- GUARANTEES AND WARRANTIES
To the extent permitted by law, DEAR PET excludes all warranties, representations and guarantees (whether express, implied or statutory), and we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this website or the content on or accessed through it.
This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action.
- ACCOUNT INFORMATION
DEAR PET may assign you a password and account for identification, to enable you to access and use certain portions of this website. Each time you use a password or identification, you will be deemed to be authorised to access and use the website in a manner consistent with the terms and conditions of this agreement.
DEAR PET has no obligation to investigate the authorisation or source of any such access or use of the website. You are solely responsible for protecting the security and confidentiality of the password and identification assigned and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
You shall immediately notify DEAR PET of any unauthorised use of your password or identification or any other breach or threatened breach of this website's security.
You will be solely responsible for all access to and use of this site by anyone using this password and identification whether or not such access to and use of this site (including all obligations, communications and transmissions) is actually authorised by you.
DEAR PET reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if DEAR PET believes that the conduct by the customer violates applicable law or is harmful to the website.
- CANCELLATION POLICY
- Cancellations by DEAR PET
DEAR PET has a right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
- Cancellations by You
In case of requests for order cancellations, DEAR PET reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practise, if we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount within 15-20 working days.
We will not be able to cancel orders that have already been processed.
DEAR PET has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by DEAR PET and accept DEAR PET’S decision regarding the cancellation.
DEAR PET reserves the right to recover the cost of goods, collection charges and other expenses that may occur from persons for using the Site fraudulently. DEAR PET reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions.
- REDEEM VOUCHERS AND PROMOTIONAL CODES
There are limited period vouchers and promotional codes which can be issued or cancelled by DEAR PET as part of any campaign or scheme. The terms for these campaigns will be decided by DEAR PET at the time of the campaign and these should be acceptable to you.
You acknowledge and undertake that you are accessing the services on the site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through DEAR PET. If you are dissatisfied with the Site, any Contents or any of these Terms and conditions, we would like to hear from you. However, your only legal remedy is to stop using the website. DEAR PET does not warrant your use of the Site.
- GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION
Any dispute arising under or relating to the terms, contents, your use of the website, or products or services purchased using the website or with DEAR PET shall solely and to the exclusion of all other courts be subject to the jurisdiction of the appropriate Courts situated in New Delhi, India alone. By using the website, you consent to the jurisdiction and venue of New Delhi courts with respect to any such dispute.
- GRIEVANCE REDRESSAL
Phone number: 85462759364
- ENTIRE AGREEMENT