Your privacy is important to us. It is Dear Pet's policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

What information do we collect?

  • Name, age, date of birth and contact details (including residential or business address, delivery address, email address and telephone number)
  • Pet ownership details, shopping habits, preferences and details of products and services you have purchased from us
  • Marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail or other)
  • Device identification information (refer to IP Addresses and Cookies below)

Any information that you provide will be used by Dear Pet for the commercial purposes only. No personal/confidential information will be used for any means outside the company forums as per our privacy policy.

Third-Party Service Providers

While commencing or any online payment Dear Pet does not collect your credit/debit card or any other payment details. It is collected by the third-party payment gateway which we do not have access to.

IP Address and Cookies

We may collect information about your device that you are using such as IP address or MAC address, cookies IMEI number, operating system, browser type for system administration to report while starting a session on our website.  Such statistical data about our user’s browser actions does not imply or identify as an individual. The cookies will help us to identify and determine your marketing preferences so that we can make your online shopping experience better. You may choose to disable the cookies but we recommend you to let it stay on.


The user visiting Dear Pet does so at their own discretion and agrees to give their informed consent prior to registering with us. Your personal details (name, location, phone and e-mail address) will not be sold or rented by us to any third party without your consent. Though we reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure; we will not disclose your name, address and other information which identifies you personally to any third party without your consent. However, we hold no responsibility for any action of a third party that may have directed you to our website.

Marketing and Notifications

Users when become our (Dear Pet’s) registered members will receive promotional or marketing emails and notifications following the offers and discounts. Please note, if you don’t want to receive such notifications from Dear Pet, you can always unsubscribe from the link in the mail.

Constant Modifications

Dear Pet endeavours to improve and modify its services including the Privacy Policy from time to time. All such changes, modifications, adjustments, amendments and alterations shall be duly notified by Dear Pet, however, it is the responsibility of the user to keep themselves updated regarding such modifications. Therefore, Dear Pet in no case shall be held liable for not updating the User on a timely basis. It is the responsibility of the user to keep a regular check on any notifications/update on Dear Pet and to keep themselves informed regarding such modifications which shall be displayed on the Website.


User agrees to accept these privacy policies after they log in on our website. Users are solely responsible for maintaining their user id’s password which they have used on Dear Pet’s website for their registered account.

Contact Us

+91 9111 888 111 ||
29, Shivaji Marg - 2nd Floor, Moti Nagar,
Delhi- 110015

[time], from [location]